For Call Center Supervisors working with Genesys or Nice CXone
No more searching for KPIs and tedious report creation. See all your agents, their current status and their performance KPIs in one visual dashboard.
Integrated
CenterEye is the ultimate agent management software that streamlines your call center operations.
With powerful features and intuitive interface, it empowers supervisors to optimize agent performance and deliver exceptional customer experiences.
Choose with agents you want to watch and sort them by office, unit, or even morning- and night shifts.
See their current call status, their personal KPIs, or chat with them all directly in centereye.
Click on any agent to see their current call status. Get notified when a call is not going well.
Easily keep an eye on each agent’s performance. You can filter performance KPIs by Agent group, skills and more.
One less browser windows you will need to ensure your agents are enabled to do their best work.
Click on an agent to see what they are doing.
Set up alerts based on call duration or numbers of transfers and swiftly jump into calls to smooth things out.
See the type of call your agent is currently on.
Just click on any agent on your seat map to see all their relevant performance KPIs. No prior customization needed.
You can sort your seat maps by e.g. offices, or create maps with your best agents or new joiners. For each seat map, you’ll be able to easily monitor global KPIs.
You can create infinite seat maps and organize them, however you want it.
Trough the visual display of information, it’s much easier for you to keep an eye on what’s happening.
You can access CenterEye with your current Genesys- or CXone accounts. Easily integrated within 1 hour.
In a pilot project in an Japanese call center with 25.000 agents, we achieved:
CenterEye's average time to value is only 1 week
And enable laser focus on the KPIs that really matter.
Find answers to common questions about CenterEye, its features, and implementation.
CenterEye works best with Google Chrome.
Typically, it takes about 1 to 2 weeks from the time of application until you can start using it.
No, no special hardware is needed. You can use it with an internet connection and a compatible browser.
Yes. It currently supports Japanese and English as of July 2024.
Updates are automatic, and the latest features and security patches are applied.
Yes. Training sessions are provided at the time of implementation.
Yes. CenterEye can be accessed from multiple devices.